Please read these General Terms and Conditions carefully before ordering goods on the Brick House Paddles website as by ordering goods from this Website you automatically consent to these General Terms and Conditions.
Brick House Paddles shall not be obligated to accept orders but shall have the right at any time without notice to reject them. If, for any reason we are unable to accept your order, we shall notify you via email.
A sales contract shall only be considered to be concluded after we have sent you an order or any part of the ordered products have been shipped to you. Our order confirmation will be sent to the email address provided by you; such confirmation will contain a list of all relevant order information as well as information on the payment method.
By submitting your order, you guarantee to us that all of the information you provided to Brick House Paddles in your order is correct and complete.
TRACKING YOUR ORDER
You can track your order using the tracking number provided in the order confirmation email. You may access the website of our shipping provider which contains current information on your order and the delivery.
PRICING AND SHIPPING FEES
Discount codes and or coupons are not valid on sale items and only apply to product.
In the event of a price change, Brick House Paddles is under no condition, required or obligated to compensate anyone for any prior sale.
Brick House Paddles operates an online e-commerce platform and may from time to time put various products on sale. Brick House Paddles is in no way obligated to compensate any person, retailer, dealer or other should prices on the e-commerce site have a negative effect on an individual or business that may have made a prior purchase.
Prices do not include shipping or any other additional charges. Charges will be calculated and displayed in the shopping cart before you confirm and submit your order.
The shipping charge applied is based on your general region. In the event the actual cost of shipping to your specific location is significantly different we will contact you via email with any required additional charges.
Brick House Paddles ships using a variety of couriers, Monday-Friday (excluding public holidays). If you have a preferred carrier please let us know in the notes section of the order.
DELIVERY CONDITIONS AND RESTRICTIONS
Orders are usually shipped within 2 business days. If a product is backordered or unavailable we will notify you via email. Unless express shipping is selected at check out orders are shipped courier ground. Depending on your proximity to our shipping location delivery can take 1 to 10 days.
You agree to bear all costs resulting from unsuccessful delivery to deliver the products to your delivery address (e.g. refusal, no one available, etc.). The risk of loss of products and title thereto shall pass to you upon delivery of the products to the address specified in your order.
Brick House Paddles products must be paid in full before such orders will be delivered to you. We accept eTransfer (Canada Only) and most major credit cards. Payments are processed via a third party. We do not store your credit card information nor do we have access to it.
If, for any reason, the amount payable for your order cannot be collected, your order will be canceled and you will be informed accordingly.
All products, excluding customized items or products valued at less than $20.00, may be returned for a full refund to the original payment method provided the items are returned to us within 30 days of you receiving the products. Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of Brick House Paddles to determine if the product has been used and if it is in resalable condition.
Customized items that are exclusively made according to your specifications may not be canceled or returned.
Clearance and sale products are sold “as is” and are not refundable or returnable.
Do not return a product without authorization. To return a product, please email customer service at firstname.lastname@example.org, to obtain a return address and return number. Shipping charges on all returns are your responsibility and are not subject to refund.
CHANGES TO PRODUCTS, SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue any product or service without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products but we cannot guarantee that your computer monitor’s display of any color will be accurate.
Because we use a natural wood playing surface, every paddle will have a slightly different appearance and variation in its colour and grain pattern. The paddle you receive may be different from the picture on our website.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, and we are under no obligation to correct or refund, or compensate you in any way.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the product, service is inaccurate at any time without prior notice. (including after you have submitted your order).
Brick House Paddles are warrantied against manufacturer’s defects for a period of 1 year.
This covers things like delamination of the paddle surface and core or breakage at the handle.
The determination of whether a product is warranted is at the sole discretion of Brick House Paddles. The remedy for warranty shall be at the sole discretion of Brick House Paddles.
The warranty is limited to the replacement of the Brick House Paddle only and Brick House Paddles will not be responsible for any other costs claimed.
In the event that a paddle was a custom paddle or is no longer available to replace the claimed item, Brick House Paddles may, at its discretion, substitute the closest currently available paddle.
What is not covered:
Your paddle is not covered for abuse or neglect. For more information on how to care for your paddle please refer to our paddle care guide.
Premature surface wear. This includes damage from ball and court debris. Further damage from hard plastic “Tournament” balls is also excluded. These types of balls are detrimental to any paddle and not just ours.
Loose trim: We use an excellent adhesive to secure our trim, however our trim is designed to be replaced when damaged. To facilitate this we have to be able to remove the trim. Our warranty will cover replacing the trim free of charge for two years, providing you have registered your warranty.
Our paddles are designed and tested to optimally perform at their designed weights and provided design. Should you decide to modify any aspect of your paddle including the weight or grip of your paddle it is no longer covered under our warranty and you assume all liability for any injuries or damage to property that may result from any modification made to the paddle.
Warranty does not cover shipping of the paddle or parts.